- How do I track my shipment?
- Blacklink can track it for you , or advise on how to track it yourself.
- I do not have my air waybill number, how can I track my shipment?
- We can still track your shipment if you provide us with shipment information.
- When will my shipment arrive?
- We can give you a guideline on transit times and provide you with updates and expected delivery times
- What methods of payment can I use?
- If you have an account we will invoice you or if you are a one time customer we accept credit card and direct deposit payments
- How do I report loss/ damage or non delivery of a shipment?
- Please advise us immediately and we will advise and assist.
- What is the maximum size of a package I can send?
- Due to the range of services we provide and depending on the carrier and service, we can advise you over the phone.
- How do I order supplies (awb’s,packaging)?
- We can order and arrange delivery of supplies, free of charge.
- How do I book in a pick up?
- Please call us directly and we will arrange your pick up.
Did you know?
One of the benefits of Blacklink Logistics is our level of professionalism across the board. The person who answers your calls can answer all your questions regarding bookings, quotes, tracking and billing enquiries, and our massive buying power and industry knowledge will ensure you the best prices and contacts in the transport industry.
